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Is this a lead or spam?

Shared inboxes don’t scale...they bury real leads next to spam, create confusion over ownership, and make Salesforce feel “kinda accurate.” Learn how to automate inbound leads in Salesforce (de-dupe, assign, notify, task, score, and nurture) so you get faster follow-up, cleaner data, and less noise.
Jordan Nelson
Jordan Nelson
January 2, 2026

Read Time: 2 Minutes

It’s Monday morning.

You open the shared email inbox to “check leads”.

There are 38 unread emails from the weekend.

Most look like spam.

But then you notice… 3 are real people who wanted to talk.

From three days ago!

Your stomach drops.

3 hot leads missed because the inbox is treated like a junk drawer.

You know the pattern…

→ Leads get buried next to spam (bad)

→ Reps don’t know what they own (bad)

→ Follow-ups are “when I get to it” (bad)

→ Salesforce becomes “kinda accurate” (bad)

The current business model?

Spend money → route to inbox → lose deal. Repeat.

Also bad.

Try this simple 4-step system instead.

(Proven to make business good)

👇

#1: Clean Your Leads

First thing Salesforce does?

Check if the lead already exists.

If yes → update the record
If no → create a new lead

Duplicates is how Salesforce dies.

One person becomes 3 records… and no one trusts anything.

#2: Notify Your Reps Instantly

Now the lead is in Salesforce.

Next question: who owns it?

Set Lead Assignment Rules (keep it simple):

USA → Rep 1
Europe → Rep 2
Asia → Rep 3

Then notify the rep where they actually live:

Email / Slack / Teams

Include a 1-click link to the Salesforce lead.

No hunting. No forwarding. No “who’s on this?”

#3: Make Them Follow-Up

When the lead is created and assigned, Salesforce auto-creates tasks like:

Day 0 – Email
Day 1 – Call + email
Day 3 – Follow up + escalate if needed

Now managers can see the work.

No more “yeah I followed up” with no proof.

#4: You Have to Nurture

Ask a few form questions (BANT works great):

Budget, Authority, Need, Timeline

Salesforce scores the lead, then enrolls them into the right nurture track:

High intent → direct CTA
Medium → education + tactical
Low → awareness

Most leads don’t buy on touch #1.

Nurture keeps you in the game.

To Put It Simply

  1. Keep Salesforce clean (no duplicates).
  2. Assign every lead to an owner & notify them instantly.
  3. Create follow-up tasks so every rep knows what to do.
  4. Score & nurture every lead, no matter what.

That’s the whole thing.

Less anxiety. Faster follow-up. Fewer “how did we miss that?!” Mondays.

(Click below to watch the walkthrough)

👇

https://www.youtube.com/watch?v=H9e_G_samS0

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